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Return/Refund Policy

Location
Long & McQuade is the largest chain of musical instrument retailers in Canada, with 60 locations from British Columbia to Newfoundland. This means that if you're a touring musician, you'll have the benefit of dealing with a familiar store with consistent sales, supply, service and support no matter where your home base is.

Selection
Long & McQuade is famous for our variety and range of musical instruments and professional audio products. Whether you're looking for a flugelhorn or the latest Special Edition Gibson guitar, you'll find it with us. You can enjoy the convenience of seeing and comparing various options all under one roof and can often walk away on the spot with your product of choice.
 
30 Day Price Guarantee
Long & McQuade will match the verified price of any in-stock product from any retailer in Canada, both at the time of purchase and up to 30 days after purchase.
 
30 Day Return/Exchange Policy
Our goal is to match every customer with the correct product. If you are not satisfied with your purchase, take advantage of our return/exchange policy. Cash, credit card or debit card purchases may be returned within 30 day for a full refund.  The item must be in new condition, complete with all the original packaging. Financed items which are returned are subject to an administration fee. Exceptions - Special orders, computer software, print music, harmonicas, and earplugs/in-ear monitors. Any items purchased as a Christmas gift after November 1st will be accepted for return until January 15th.

Long & McQuade reserves the right to amend this policy at our discretion.
 
Rentals
Long & McQuade is the place to rent, whether it's for a day, a week, a month or more. Think of us for parties, weddings, weekend gigs or sporting events.  Renting is a great option if you only need the product for a short time or you'd like to try an instrument out before buying it. We also have special rental and rent-to-own programs for schools - ask our staff for details!
 
In Store Financing
Long & McQuade's in store account services department, and flexible, competitive financing options, ensure that you can walk out the door with the instrument of your choice in hand.
 
Used Instruments Bought and Sold
Have you outgrown your student-model flute? Are you looking to upgrade your guitar gear? Bring in your used instrument and we'll either put its value toward your next purchase, or we'll buy it from you outright.

Through our rentals, trades and purchases from customers, we have a wide selection of "previously enjoyed" products at great prices and with 90 day warranties.
 
Non-Commissioned Salespeople
No hard selling here. At Long & McQuade, you can be confident in knowing that you are getting unbiased, expert advice that is truly best for your needs, not the needs of the salesperson.
 
Repairs and Service
Our service departments have some of the most qualified electronics and instruments technicians out there. You'll appreciate the convenience of needing only one place for all of your sales and support needs.
 
Support Staff
Need professional help? Our trained staff can answer the simplest to the most difficult of your questions -- from what strings your guitar needs, to what software will allow you to record an album at home. After all, we're here to help.
 
No Lemon Policy
You won't get stuck with equipment that doesn't work. At Long & McQuade, our gear really stacks up, and we're willing to back it up!


gerroff@long-mcquade.com