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Performance Warranty

Protect your investment with the Long & McQuade Performance Warranty.

Warranty can be a very important factor when making a buying decision. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. With an important purchase such as a musical
instrument or piece of studio gear, however, many people want to have the peace of mind in knowing that their investment will be protected should the product no longer be performing at 100%.

Because of this, Long & McQuade provides our customers with a FREE one-year Performance Warranty on most of our products. The Long & McQuade Performance Warranty supplements the manufacturer’s warranty to ensure that our customers receive complete “no hassle” warranty coverage within their first year.

How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties?

Performance Guarantee - normal wear and tear (i.e. fret wear on guitars, pads on woodwinds) is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage.

Product Replacement - if your product cannot be fixed or costs too much to fix, we will simply replace it with the same or better model for no additional charge.

No Lemon Policy - your product will be replaced should the same problem occur multiple times.

Convenient - easy drop off and pick up of the product at any Long & McQuade location.

Guitar Setup - all new and used guitar purchases include a free one-time guitar setup.

Loaners Available - a loaner product may be given while the product is being repaired.

Power Surge Protection - your product is covered even if damaged from a power surge.

Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.

Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.

Transferable - the warranty is transferable to the new owner should you decide to sell the product, which will greatly increase its resale value.

Long & McQuade reserves the right to restrict the purchase of additional years of Performance Warranty.Used products come with a 3-month Long & McQuade Performance Warranty. Some products (i.e. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. Consumables (i.e. strings, reeds, drum sticks, batteries, tubes, cross faders) are excluded as they are designed to be replaced. Accidental or cosmetic damage is not covered. Speakers damaged by overpowering are generally not covered. Our coverage does not provide compensation for loss of use. The warranty is only valid in Canada.

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Purchasing additional years of coverage

If you are interested in receiving this coverage for longer than one year, you have the option of purchasing additional years of the Performance Warranty. The pricing is as follows:

NEW products: 4% of selling price to double the warranty from 1 year to 2 years. 4% for each additional year.

USED products: 4% of selling price to increase the warranty from 3 months to 1 year. 4% for each additional year. Pricing for used electronic products is 4% of the original new selling price.

GUITARS: 4% of selling price to double the warranty from 1 year to 2 years. 4% for each additional year. $45 maximum.

BAND and ORCHESTRAL instruments: $40 up to $2,000 selling price. 2% of the selling price after $2,000. Includes $1,500 worth of theft protection.

$5 per year minimum. Not offered on products under $50. The value of the included theft protection for Band and Orchestral instruments is limited to $1,500 to be used towards a replacement instrument rather than a cash payout. The theft protection maximum remains $1,500 regardless of the number of extra years purchased or the selling price of the instrument. The theft protection is normally not included in the first free year of the Performance Warranty, however the theft protection will become effective immediately when additional Performance Warranty is purchased.

Some manufacturers provide warranties for longer than 1 year; however, these are usually limited warranties that do not provide the same coverage as the Long & McQuade Performance Warranty. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty.