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Tascam
Model 16 Hybrid 14-Channel Mixer, Multitrack Recorder, and USB Audio Interface
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TASCAM's Model 16 all-in-one mixer brings the flagship Model 24's powerful recording and mixing features and functionality to a new level of compactness and affordability, creating a full-featured small format mixer that combines the warmth of analog with a digital workflow. Offering the perfect blend of analog and digital technology, the Model 16 redefines what a hybrid mixer is, integrating a 14-channel input analog mixer, 16-track internal digital recorder, multi-track USB 2.0 audio interface, 16 editable effects, versatile mixing and routing channel path, and Bluetooth wireless streaming into an all-in-one unit.
The Model 16's robust built-in USB Audio Interface can send/receive (16-in/14-out) audio data with up to 24-bit/48kHz recording quality - to and from a wide range of popular DAWs, including GarageBand and more. Via USB, external tracks can be summed to a single or stereo paired Model 16 fader to control custom or stereo submixes for drums, vocals and more using one or two faders.
The Model 16 fits comfortably in a rehearsal studio, house of worship, home studio, or any production environment where recording quality is paramount, and space is limited.
14 Inputs for Complete Flexibility
14 easy-to-access top-panel inputs provide flexible options for microphones or instrument connections, including 10 Mic/14 Line/2 Inst to allow easy access for connecting microphones, instruments or other audio sources for live recording or mixing. A Bluetooth 5.0 enabled Stereo Input Source Channel also provides stereo RCA and 1/8" Stereo (selectable) jacks for streaming audio device level control.
Pristine Audio Quality
Mic Inputs 1 through 8 deliver pristine audio quality, featuring TASCAM's Ultra-HDDA (High Definition Discrete Architecture) technology for pure, transparent natural tone with ultra-low noise.
Professional Channel Strip Control Features
A tactile Gain knob tops each channel for precise tweaking of input levels. A push-button Lo-Cut filter and three-position Input Selector (Live/PC/MTR) facilitate quick and precise control of input source signals. A 1-knob inline Compressor is available on inputs 1-8 as is a mid-range sweepable 3-band EQ.
Maximum Audio Routing Possibilities and Monitoring
3 Aux bus (MON1, MON2[pre/post], FX) and PFL Listen round out the Model 16's pro-level signal path routing options. A Sub bus provides an additional stereo lineout source to the master SEND section.
3 AUX Outs let you route the audio signal for stage monitoring, or to external gear such as outboard effects, signal processors or headphone mixes. And the Footswitch control jack provides additional monitoring and control features.
Powerful Internal 16-Track Multi-track Digital Recorder
The Model 16's MTR section features a powerful internal 16-Track Multi-track recorder, capturing 14 Inputs and 2 Main Mix simultaneous tracks of audio to an internal SD card in pristine 24-bit/48 kHz quality. Record anything from live performance to rehearsals, worship events, spoken word and meetings, as well as perform overdubs and punch-in/out quickly and easily. Recorded tracks can be immediately mixed, mastered or exported to a computer for further editing, formatting and publishing.
High-Quality Internal Audio Interface
An internal 16 input/14 output USB audio interface captures audio at a 24-bit/48 kHz sampling rate for recording or playing back from an external DAW (digital audio workstation). The new generation TASCAM USB driver delivers the minimum size of the audio buffer which can be set to as low as 4 samples, resulting in extremely low latency and the highest level of efficiency when recording audio.
Versatile Input Capability
Using the channel Mode switch, each channel can select the input source as needed. This allows a super flexible input configuration to be selected where some inputs can be live, other inputs can play tracks from the internal MTR, while other inputs can play tracks from a computer via USB, all simultaneously.
16 Editable Multi-Effects
The Model 16's versatile Effects Section offers 16 editable and foot-controllable multi-effects, including reverb, delay, chorus and flange.
4-Band Master EQ
A 4-Band EQ with mid-range sweepable, wide/narrow Q can be dialed in for crafting the perfect mix, assignable to MAIN outs or MON1/2 outs as you like.
FEATURES AT A GLANCE
• 16-track multi-track recorder (WAV, up to 48kHz/24-bit) to SD, SDHC and SDXC cards (Class 10 or higher required)
• Punch in/out capability (up to 8 tracks simultaneously)
• Built-in USB Audio Interface to send/receive (16-in/14-out) audio data to/from DAW
• 14 inputs (10 Monaural XLR/TRS balanced and 2 Stereo-paired TRS balanced)
• 10 mic Pre-amps utilizing TASCAM Ultra-HDDA Mic Pre-amp technology (CH 1 thru 8)
• Pre-amp Gain Controller with Signal/Over-load Indicator (CH 1 thru 12)
• Input Mode switch (LIVE/USB/MTR) per input channel
• 1-knob compressor (CH 1 thru 8)
• 3-band EQ with a sweep-able mid-range frequency (CH 1 thru 8)
• 100Hz Low-cut Filter (CH 1 thru 12)
• Phantom Power (+48V) for all XLR inputs
• 3 AUX Outputs (MON 1[pre], MON 2[pre/post], FX[post])
• Mute, MAIN/SUB, PLF switches per input channel
• Bluetooth® 5.0 input supporting both AAC and SBC codecs
• LINE Inputs via RCA Pin and 1/8" Stereo Mini jacks (CH 13/14)
• Hi/Lo shelf, wide and narrow-Q semi-parametric EQs (for Main and SUB outputs)
• 16 TASCAM Effects like reverb, delay, chorus and flange
• MAIN Output via XLR balanced and SUB Output via TRS balanced connectors
• 12-segment LED Output Level Meters
• 1 Stereo Output for Control Room
• 1/4" Stereo Headphone Output
• REMOTE connector for a Foot Switch (TASCAM RC-1F)
• Self-emitted buttons for key operations such as REC and Play for better status legibility
• Comprehensive simplified menu tree
• Multi Jog-dial for quick menu operation
• 19-inch rack mountable with optional Model 16 rackmount kit
• FAUX wood Side Panels (Removable)
SPECIFICATIONS
Recording section
Supported Media: SD (512MB to 2GB), SDHC (4GB to 32GB), SDXC (64GB to 512GB), Class 10 or higher required.
File System: SD card: FAT16, SDHC card: FAT32, SDXC card: exFAT
Recording File Format: WAV(BWF)
Playback Format: WAV, BWF
Sampling Frequency: 44.1k / 48k Hz
Bit Depth: 16 / 24 bit
Maximum Recordable Channel Number: 16ch (14ch + 2 stereo mix)
Audio Inputs
MIC IN CH1 to 8, 9/10, 11/12
Connector: XLR 3-31 (1: GND, 2: HOT, 3: COLD, Balanced)
Maximum Input Level: +10dBu
Nominal Input Level: -8dBu
Minimum Input Level: -58dBu
Gain Adjustable Range: 0 to 50dB
Input Impedance: 1.8k ohm
Phantom Power supply: +48V
LINE IN CH1 to 8, 9/10, 11/12
Connector: 1/4" (6.3mm) TRS Phone jack (T: HOT, R: COLD, S: GND, Balanced)
Maximum Input Level: +22dBu
Nominal Input Level: +4dBu
Gain Adjustable Range: -10 to +40 dB: CH 1 to 8, +20 to +30 dB: CH 9/10 and 11/12
Input Impedance: 22k ohm
INST IN CH 1 and 2
Connector: 1/4" (6.3mm) TRS Phone jack (T: HOT, R: GND, S: GND, Unbalanced)
Maximum Input Level: +22dBu
Nominal Input Level: +4dBu
Gain Adjustable Range: -10 to +40 dB
Input Impedance: 10M ohm
INSERT CH 1 and 2
Connector: 1/4" (6.3mm) TRS Phone jack (T: Send, R: Return, S: GND)
Return (Ring)
Maximum Input Level: +18dBu
Nominal Input Level: 0dBu
Input Impedance: 10k ohm
Send (Tip)
Maximum Output Level: +18dBu
Nominal Output Level: 0dBu
Output Impedance: 100 ohm
RCA INPUT
Connector: RCA Pin jack (Unbalanced)
Maximum Input Level: +8dBV
Nominal Input Level: -10dBV
Input Impedance: 10k ohm
STEREO INPUT
Connector: 1/8" (3.5mm) Stereo Mini jack (Unbalanced)
Maximum Input Level: +8dBV
Nominal Input Level: -10dBV
Input Impedance: 10k ohm
Outputs
MAIN OUTPUT
Connector: XLR 3-32 (1: GND, 2: HOT, 3: COLD, Balanced)
Maximum Output Level: +22dBu
Nominal Output Level: +4dBu
Output Impedance: 100 ohm
SUB OUT, MONITOR, FX OUT, CONTROL ROOM OUT
Connector: 1/4" (6.3mm) TRS Phone jack (T: HOT, R: COLD, S: GND, Balanced)
Maximum Output Level: +16dBu
Nominal Output Level: -2dBu
Output Impedance: 100 ohm
PHONES OUT
Connector: 1/4" (6.3mm) Stereo Phone jack
Output Level: 80mW + 80mW (32 ohm loaded)
Remote
Compatible with TASCAM RC-1F Foot Switch
Connector: 1/4" (6.3mm) TS Phone jack
USB Audio for connection with PC
Connector: USB B type 4-pin
Format: USB2.0 High-Speed, Mass-storage class/USB Audio Class
Sampling Rate: 44.1k / 48k Hz
Bit Depth: 16 / 24 bit
Maximum INPUT: 16ch
Maximum OUTPUT: 16ch
Bluetooth®
Version: 5.0
Output Class: Class 2 (Transmission range: approx. 33 ft. / 10 m) *Transmission range may vary, depending on surroundings.
Supported Profile: A2DP, AVRCP 1.0
Supported A2DP Codecs: SBC, AAC
A2DP Content Protection: SCMS-T
Channel EQ
Low-Cut: 100Hz, -18dB / Octave
Hi-Shelving: +15dB / -15dB, Cut off frequency = 10kHz
Mid:
Peaking
(MONO): +15dB / -15dB, 100Hz to 8kHz Variable
(STEREO): +15dB / -15dB, Center frequency = 600Hz
MID Band Q Fix, 0.55
Low-Shelving: +15dB / -15dB, Cut off frequency = 80Hz
Master section EQ
Hi-Shelving: +15dB / -15dB, Cut off frequency = 10kHz
MID-WIDE: Peaking +15dB / -15dB, 100Hz to 8kHz Variable, Q: 0.5 FIX
MID-NARROW: Peaking +15dB / -15dB, 100Hz to 8kHz Variable, Q: 5 FIX
Low-Shelving: +15dB / -15dB, Cut off frequency = 60Hz
Internal Effects
Type: 1 SMALL HALL / 2 LARGE HALL / 3 SMALL ROOM / 4 LARGE ROOM / 5PLATE / 6 STUDIO / 7 LIVE / 8 SHORT DELAY/ 9 DELAY / 10 PINGPONG / 11 CHORUS / 12 FLANGER / 13 DELAY + S.HALL / 14 DELAY+ L.HALL / 15 CHORUS + S.HALL / 16 CHORUS + L.HALL
Power: AC 100 to 240V, 50/60Hz
Power Consumption: 40 W
Dimensions (W x H x D): 430 112.9 463mm / 16.9 4.45 18.2inch (including knob height and protrusion)
Weight: 7 kg / 15.4 lb
Operating Temperature: 5 to 35C / 41 to 95F
Include Items: AC Cord, Owner's manual (incl. Warranty card)
Audio Performance
Residual Output Noise: -100dBu (MAIN OUT, MAIN fader: MIN)
Equivalent Input Noise: -127dBu (Mono Input Channel, Rs: 150Ω, GAIN knob: Max)
Total Harmonic Distortion:
• 0.01% or less (MIC IN to MAIN OUT, Max input level, +10dBu, 1kHz, GAIN min.)
• 0.004% or less (MIC IN to MAIN OUT, nominal input level, +4dBu, 1kHz, GAIN min.)
Frequency Response:
• 20Hz to 30kHz (+0.5/-1.0dB: Analog)
• 20Hz to 20kHz (+0.5/-1.0dB: Digital)
Crosstalk: -80dB, channels / input and output
SYSTEM REQUIREMENTS
Windows
Compatible Computers: Windows-compatible computer with a USB2.0 port
CPU: Dual core / 2GHz or faster
Memory: 2GB or more
Driver: USB Audio Class 2.0, Model 24 ASIO2.0, WDM (MME)
Screen Resolution: 1280 800 Dots or more
Macintosh
Compatible Computers: Apple Macintosh computer with a USB2.0 port
CPU: Dual core / 2GHz or faster
Memory: 2GB or more
Driver: Core Audio
Screen Resolution: 1280 800 Dots or more
The Model 16's robust built-in USB Audio Interface can send/receive (16-in/14-out) audio data with up to 24-bit/48kHz recording quality - to and from a wide range of popular DAWs, including GarageBand and more. Via USB, external tracks can be summed to a single or stereo paired Model 16 fader to control custom or stereo submixes for drums, vocals and more using one or two faders.
The Model 16 fits comfortably in a rehearsal studio, house of worship, home studio, or any production environment where recording quality is paramount, and space is limited.
14 Inputs for Complete Flexibility
14 easy-to-access top-panel inputs provide flexible options for microphones or instrument connections, including 10 Mic/14 Line/2 Inst to allow easy access for connecting microphones, instruments or other audio sources for live recording or mixing. A Bluetooth 5.0 enabled Stereo Input Source Channel also provides stereo RCA and 1/8" Stereo (selectable) jacks for streaming audio device level control.
Pristine Audio Quality
Mic Inputs 1 through 8 deliver pristine audio quality, featuring TASCAM's Ultra-HDDA (High Definition Discrete Architecture) technology for pure, transparent natural tone with ultra-low noise.
Professional Channel Strip Control Features
A tactile Gain knob tops each channel for precise tweaking of input levels. A push-button Lo-Cut filter and three-position Input Selector (Live/PC/MTR) facilitate quick and precise control of input source signals. A 1-knob inline Compressor is available on inputs 1-8 as is a mid-range sweepable 3-band EQ.
Maximum Audio Routing Possibilities and Monitoring
3 Aux bus (MON1, MON2[pre/post], FX) and PFL Listen round out the Model 16's pro-level signal path routing options. A Sub bus provides an additional stereo lineout source to the master SEND section.
3 AUX Outs let you route the audio signal for stage monitoring, or to external gear such as outboard effects, signal processors or headphone mixes. And the Footswitch control jack provides additional monitoring and control features.
Powerful Internal 16-Track Multi-track Digital Recorder
The Model 16's MTR section features a powerful internal 16-Track Multi-track recorder, capturing 14 Inputs and 2 Main Mix simultaneous tracks of audio to an internal SD card in pristine 24-bit/48 kHz quality. Record anything from live performance to rehearsals, worship events, spoken word and meetings, as well as perform overdubs and punch-in/out quickly and easily. Recorded tracks can be immediately mixed, mastered or exported to a computer for further editing, formatting and publishing.
High-Quality Internal Audio Interface
An internal 16 input/14 output USB audio interface captures audio at a 24-bit/48 kHz sampling rate for recording or playing back from an external DAW (digital audio workstation). The new generation TASCAM USB driver delivers the minimum size of the audio buffer which can be set to as low as 4 samples, resulting in extremely low latency and the highest level of efficiency when recording audio.
Versatile Input Capability
Using the channel Mode switch, each channel can select the input source as needed. This allows a super flexible input configuration to be selected where some inputs can be live, other inputs can play tracks from the internal MTR, while other inputs can play tracks from a computer via USB, all simultaneously.
16 Editable Multi-Effects
The Model 16's versatile Effects Section offers 16 editable and foot-controllable multi-effects, including reverb, delay, chorus and flange.
4-Band Master EQ
A 4-Band EQ with mid-range sweepable, wide/narrow Q can be dialed in for crafting the perfect mix, assignable to MAIN outs or MON1/2 outs as you like.
FEATURES AT A GLANCE
• 16-track multi-track recorder (WAV, up to 48kHz/24-bit) to SD, SDHC and SDXC cards (Class 10 or higher required)
• Punch in/out capability (up to 8 tracks simultaneously)
• Built-in USB Audio Interface to send/receive (16-in/14-out) audio data to/from DAW
• 14 inputs (10 Monaural XLR/TRS balanced and 2 Stereo-paired TRS balanced)
• 10 mic Pre-amps utilizing TASCAM Ultra-HDDA Mic Pre-amp technology (CH 1 thru 8)
• Pre-amp Gain Controller with Signal/Over-load Indicator (CH 1 thru 12)
• Input Mode switch (LIVE/USB/MTR) per input channel
• 1-knob compressor (CH 1 thru 8)
• 3-band EQ with a sweep-able mid-range frequency (CH 1 thru 8)
• 100Hz Low-cut Filter (CH 1 thru 12)
• Phantom Power (+48V) for all XLR inputs
• 3 AUX Outputs (MON 1[pre], MON 2[pre/post], FX[post])
• Mute, MAIN/SUB, PLF switches per input channel
• Bluetooth® 5.0 input supporting both AAC and SBC codecs
• LINE Inputs via RCA Pin and 1/8" Stereo Mini jacks (CH 13/14)
• Hi/Lo shelf, wide and narrow-Q semi-parametric EQs (for Main and SUB outputs)
• 16 TASCAM Effects like reverb, delay, chorus and flange
• MAIN Output via XLR balanced and SUB Output via TRS balanced connectors
• 12-segment LED Output Level Meters
• 1 Stereo Output for Control Room
• 1/4" Stereo Headphone Output
• REMOTE connector for a Foot Switch (TASCAM RC-1F)
• Self-emitted buttons for key operations such as REC and Play for better status legibility
• Comprehensive simplified menu tree
• Multi Jog-dial for quick menu operation
• 19-inch rack mountable with optional Model 16 rackmount kit
• FAUX wood Side Panels (Removable)
SPECIFICATIONS
Recording section
Supported Media: SD (512MB to 2GB), SDHC (4GB to 32GB), SDXC (64GB to 512GB), Class 10 or higher required.
File System: SD card: FAT16, SDHC card: FAT32, SDXC card: exFAT
Recording File Format: WAV(BWF)
Playback Format: WAV, BWF
Sampling Frequency: 44.1k / 48k Hz
Bit Depth: 16 / 24 bit
Maximum Recordable Channel Number: 16ch (14ch + 2 stereo mix)
Audio Inputs
MIC IN CH1 to 8, 9/10, 11/12
Connector: XLR 3-31 (1: GND, 2: HOT, 3: COLD, Balanced)
Maximum Input Level: +10dBu
Nominal Input Level: -8dBu
Minimum Input Level: -58dBu
Gain Adjustable Range: 0 to 50dB
Input Impedance: 1.8k ohm
Phantom Power supply: +48V
LINE IN CH1 to 8, 9/10, 11/12
Connector: 1/4" (6.3mm) TRS Phone jack (T: HOT, R: COLD, S: GND, Balanced)
Maximum Input Level: +22dBu
Nominal Input Level: +4dBu
Gain Adjustable Range: -10 to +40 dB: CH 1 to 8, +20 to +30 dB: CH 9/10 and 11/12
Input Impedance: 22k ohm
INST IN CH 1 and 2
Connector: 1/4" (6.3mm) TRS Phone jack (T: HOT, R: GND, S: GND, Unbalanced)
Maximum Input Level: +22dBu
Nominal Input Level: +4dBu
Gain Adjustable Range: -10 to +40 dB
Input Impedance: 10M ohm
INSERT CH 1 and 2
Connector: 1/4" (6.3mm) TRS Phone jack (T: Send, R: Return, S: GND)
Return (Ring)
Maximum Input Level: +18dBu
Nominal Input Level: 0dBu
Input Impedance: 10k ohm
Send (Tip)
Maximum Output Level: +18dBu
Nominal Output Level: 0dBu
Output Impedance: 100 ohm
RCA INPUT
Connector: RCA Pin jack (Unbalanced)
Maximum Input Level: +8dBV
Nominal Input Level: -10dBV
Input Impedance: 10k ohm
STEREO INPUT
Connector: 1/8" (3.5mm) Stereo Mini jack (Unbalanced)
Maximum Input Level: +8dBV
Nominal Input Level: -10dBV
Input Impedance: 10k ohm
Outputs
MAIN OUTPUT
Connector: XLR 3-32 (1: GND, 2: HOT, 3: COLD, Balanced)
Maximum Output Level: +22dBu
Nominal Output Level: +4dBu
Output Impedance: 100 ohm
SUB OUT, MONITOR, FX OUT, CONTROL ROOM OUT
Connector: 1/4" (6.3mm) TRS Phone jack (T: HOT, R: COLD, S: GND, Balanced)
Maximum Output Level: +16dBu
Nominal Output Level: -2dBu
Output Impedance: 100 ohm
PHONES OUT
Connector: 1/4" (6.3mm) Stereo Phone jack
Output Level: 80mW + 80mW (32 ohm loaded)
Remote
Compatible with TASCAM RC-1F Foot Switch
Connector: 1/4" (6.3mm) TS Phone jack
USB Audio for connection with PC
Connector: USB B type 4-pin
Format: USB2.0 High-Speed, Mass-storage class/USB Audio Class
Sampling Rate: 44.1k / 48k Hz
Bit Depth: 16 / 24 bit
Maximum INPUT: 16ch
Maximum OUTPUT: 16ch
Bluetooth®
Version: 5.0
Output Class: Class 2 (Transmission range: approx. 33 ft. / 10 m) *Transmission range may vary, depending on surroundings.
Supported Profile: A2DP, AVRCP 1.0
Supported A2DP Codecs: SBC, AAC
A2DP Content Protection: SCMS-T
Channel EQ
Low-Cut: 100Hz, -18dB / Octave
Hi-Shelving: +15dB / -15dB, Cut off frequency = 10kHz
Mid:
Peaking
(MONO): +15dB / -15dB, 100Hz to 8kHz Variable
(STEREO): +15dB / -15dB, Center frequency = 600Hz
MID Band Q Fix, 0.55
Low-Shelving: +15dB / -15dB, Cut off frequency = 80Hz
Master section EQ
Hi-Shelving: +15dB / -15dB, Cut off frequency = 10kHz
MID-WIDE: Peaking +15dB / -15dB, 100Hz to 8kHz Variable, Q: 0.5 FIX
MID-NARROW: Peaking +15dB / -15dB, 100Hz to 8kHz Variable, Q: 5 FIX
Low-Shelving: +15dB / -15dB, Cut off frequency = 60Hz
Internal Effects
Type: 1 SMALL HALL / 2 LARGE HALL / 3 SMALL ROOM / 4 LARGE ROOM / 5PLATE / 6 STUDIO / 7 LIVE / 8 SHORT DELAY/ 9 DELAY / 10 PINGPONG / 11 CHORUS / 12 FLANGER / 13 DELAY + S.HALL / 14 DELAY+ L.HALL / 15 CHORUS + S.HALL / 16 CHORUS + L.HALL
Power: AC 100 to 240V, 50/60Hz
Power Consumption: 40 W
Dimensions (W x H x D): 430 112.9 463mm / 16.9 4.45 18.2inch (including knob height and protrusion)
Weight: 7 kg / 15.4 lb
Operating Temperature: 5 to 35C / 41 to 95F
Include Items: AC Cord, Owner's manual (incl. Warranty card)
Audio Performance
Residual Output Noise: -100dBu (MAIN OUT, MAIN fader: MIN)
Equivalent Input Noise: -127dBu (Mono Input Channel, Rs: 150Ω, GAIN knob: Max)
Total Harmonic Distortion:
• 0.01% or less (MIC IN to MAIN OUT, Max input level, +10dBu, 1kHz, GAIN min.)
• 0.004% or less (MIC IN to MAIN OUT, nominal input level, +4dBu, 1kHz, GAIN min.)
Frequency Response:
• 20Hz to 30kHz (+0.5/-1.0dB: Analog)
• 20Hz to 20kHz (+0.5/-1.0dB: Digital)
Crosstalk: -80dB, channels / input and output
SYSTEM REQUIREMENTS
Windows
Compatible Computers: Windows-compatible computer with a USB2.0 port
CPU: Dual core / 2GHz or faster
Memory: 2GB or more
Driver: USB Audio Class 2.0, Model 24 ASIO2.0, WDM (MME)
Screen Resolution: 1280 800 Dots or more
Macintosh
Compatible Computers: Apple Macintosh computer with a USB2.0 port
CPU: Dual core / 2GHz or faster
Memory: 2GB or more
Driver: Core Audio
Screen Resolution: 1280 800 Dots or more
Media
Youtube video product demo
Q & A
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Protect your investment with the Long & McQuade Performance Warranty
A warranty can be a very important factor when making a buying decision. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. With an important purchase such as a musical
instrument or piece of studio gear, however, many people want to have the peace of mind in knowing that their investment will be protected should the product no longer be performing at 100%.
Because of this, Long & McQuade provides our customers with a FREE one-year Performance Warranty on most of our products. The Long & McQuade Performance Warranty supplements the manufacturer’s warranty to ensure that our customers receive complete “no hassle” warranty coverage within their first year.
How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties?
- Performance Guarantee: Normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. Band and Orchestral Performance Warranty does not include replacing pads or cleaning for woodwind instruments, unless deemed necessary by our repair staff. Ultrasonic cleaning for brass instruments will be provided if deemed necessary by our repair staff, but is not routinely offered under the Performance Warranty.
- Product Replacement: If your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
- No Lemon Policy: Your product will be replaced should the same problem occur multiple times.
- Convenient: Easy drop off and pick up of the product at any Long & McQuade location.
- Guitar Setup: Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
- Loaners Available: A loaner product may be given while the product is being repaired.
- Power Surge Protection: Your product is covered even if damaged from a power surge.
- Accessory Coverage: Any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
- Commercial Use Coverage: Music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.
Long & McQuade reserves the right to restrict the purchase of additional years of Performance Warranty. Used products come with a 3-month Long & McQuade Performance Warranty. Some products (i.e. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. Consumables (i.e. strings, reeds, drum sticks, batteries, tubes, cross faders) are excluded as they are designed to be replaced. Cosmetic Damage, Accidental Damage, or problems caused by Humidity or Temperature Issues are not covered. Speakers damaged by overpowering are generally not covered. Our coverage does not provide compensation for loss of use. As of June 2018 the Performance Warranty is no longer transferable. The warranty is only valid in Canada.
Purchasing additional years of coverage
Some manufacturers provide warranties for longer than 1 year; however, these are usually limited warranties that do not provide the same coverage as the Long & McQuade Performance Warranty. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty.
If you are interested in receiving this coverage for longer than one year, you have the option of purchasing additional years of the Performance Warranty. The pricing is as follows:
- NEW products: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
- USED products: 4% of the current new selling price to increase the warranty from 3 months to 1 year. 4% for each additional year.
- GUITARS: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year. $45 maximum. An additional free setup is not included with additional purchased years of Performance Warranty.
- BAND and ORCHESTRAL instruments: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
Great Additions
Reserve in Store
| Product | SKU | Qty |
|---|---|---|
| Model 16 Hybrid 14-Channel Mixer, Multitrack Recorder, and USB Audio Interface | 719899 |
