Return/Refund Policy

Hassle-Free Return Policy

Products may be exchanged or returned for a full refund within 30 days of the purchase/shipping date, provided they are in original condition and include all of the original accessories and packaging.

Financed products and special orders will be subject to a restocking charge.

Any product exchanged or returned after 30 days will be subject to a restocking charge.

Products with missing accessories or packaging, as well as products no longer in original condition, can still be exchanged or returned, with replacement costs and/or product devaluation taken into consideration. 

If your purchase included a free shipping allowance, that amount will be deducted from the amount being refunded unless you purchased shipping insurance. Shipping insurance is non-refundable. 

Long & McQuade reserves the right to alter our return/refund policy to accommodate customers who are not utilizing the policy in good faith.

Guide for Returning Product

Web store returns can be made at any of our retail locations across Canada, or be sent back directly to our distribution centre.  If you are returning your product to a store, please have your order number available for reference.

To help facilitate the return process, please ensure that:
  • The return form is completed and included
  • Product(s) is/are in original packaging and condition
  • All accessories and/or manuals/literature are included
  • Original shipping carton or alternate box is used for secure shipment of merchandise
Items purchased online can be shipped to:

      Web Store Returns

      Long & McQuade

      580 Granite Court

      Pickering ON L1W 3Y8

Return Exceptions

Exceptions to our return policy include:
  • Special orders
  • Computer software
  • Products with accompanying software that has been registered
  • Print music (books and sheet music)
  • Harmonicas
  • Earplugs and in-ear monitors
  • Reeds