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Tascam
16x8 Channel USB Audio Interface / Mic Preamp
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16-input Audio Interface for Mac, Windows and iPad
The TASCAM US-16x08 captures 16 mic and line inputs to your computer with clear sound quality and advanced features to manage big sessions. Eight Ultra-HDDA microphone preamps deliver the cleanest and quietest operation in their class while delivering up to 56dB of gain. An additional eight line inputs are provided, two of them switchable to instrument level for direct guitar or bass recording. Eight balanced line outputs are also available, two with a level control on the front panel for monitoring.
Built into the US-16x08 is a DSP Mixer for low-latency digital mixing. Each channel has four-band EQ and compression for polished-sounding monitor mixes. In addition to interface mode, the US-16x08 can be used stand alone as a standalone mic preamp. Mac and Windows drivers are provided, as well as USB Class Compliant 2.0 drivers for tablets like Apple's iPad. MIDI input and output are also available on the rear panel.
Whether using the ergonomically-designed angled desktop stand or mounting with the included rack ears, the US-16x08 includes analog I/O for almost any music recording application.
Ultra-HDDA Mic Preamps for Clear Audio Quality from All of Your Mics
TASCAM's own Ultra-HDDA mic preamps, with a gain range of 56dB, are ideal for any type of mic dynamic, condenser, or ribbon. With preamp performance well beyond any interfaces in their price range, the Ultra-HDDA preamps on the US-16x08 makes your tracks sound like a record.
TASCAM's Ultra-HDDA (High Definition Discrete Architecture) mic preamp design achieves an incredible EIN rating of -125 dBu, meaning their noise level is practically below the range of hearing. Other impressive specs include a signal-to-noise ratio of 100 dB, out-specing anything in its price range.
The Ultra-HDDA mic preamps and line inputs offer 20dB of headroom for distortion-free recordings of percussive, high SPL instruments like drum tracks.
16 analog inputs to record a full drumset, instruments, and vocals at the same time
Eight XLR mic inputs and eight TRS inputs can be used simultaneously for 16-track live recordings. Capture every detail of live performances or rehearsals for later mixdown.
The eight XLR mic inputs have switchable +48V phantom power to use up to 8 condenser mics at the same time. The two front panel TRS line inputs are switchable between instrument level and line level input with adjustable gain. An additional six TRS line ins on the rear of the unit are switchable between -10dB and +4dB. All of the jacks support balanced or unbalanced 1/4" signals.
Advanced Digital Processing Includes an Advanced DSP Mixer and All-New USB Driver
Digital processing features like the DSP Monitor Mixer and advanced USB drivers make sessions with the US-16x08 comfortable for the musicians and engineer. The DSP Mixer includes processing for a polished-sounding headphone mix without latency delay from your DAW software, fueled by a Blackfin DSP processor. And new drivers, re-written from the ground up, provide beter compatibility and performance on Mac, Windows and iPad recording systems.
High Resolution Recording - Up to 96kHz/24-bit
The converters and electronics on the US-16x08 allow you to record at audio resolutions up to 96kHz/24-bit for detailed acoustic productions. No matter what your session's sample rate is set for, the high-quality analog and digital design make your recordings sound their best.
Class-Compliant Drivers for use with iPad and Other Tablets
The US-16x08 is built with class-compliant drivers built into the units. Not only does this mean that they can be used with many computers without first installing a driver, they also open the possibilities of with tablets such as Apple's iPad.
Rackmount Ears and Hex Keys Included
You can either use the rack ears for rackmount installations.
FEATURES AT A GLANCE
• Ultra-HDDA (High Definition Discrete Architecture) mic preamps with −125dBu EIN
• Eight Ultra-HDDA mic pres with XLR connectors, eight TRS inputs
• Standalone mode for use as an independent mic preamp
• Up to 96kHz/24-bit recording
• Support for Windows and Macintosh
• USB 2.0 computer connection
• Connect with iPads and other iOS devices via Class Compliant drivers
• +48V phantom power available for all microphone inputs
• High-impedance inputs available
• 56 dB of preamp gain, ideal for dynamic or ribbon microphones
• Tough metal casing for durability
• Angled design provides excellent usability on a desktop
• Eight TRS outputs
• Standard TRS headphones output jack with 70mW/ch output power
• Separate controls for line and headphones output volumes
• MIDI input and output
• Low-latency monitoring via on-board DSP mixer
• DSP mixer with 4-band EQ and compression on each input channel
• Digital Patch bay allows outputs to be assigned freely
• Scenes can store DSP mixer settings (up to 10 scenes can be stored and named)
• USB class compliant 2.0 support
• Confirmed operation with major DAW software (SONAR, ProTools, Cubase, Live, Studio One, Garage Band)
• RoHS certified
• Dedicated AC adapter included
US-16X08 SPECIFICATIONS
Sampling frequency: 44.1k/48k/88.2k/96kHz
Quantization bit rate: 16/24bit
Analog audio inputs:
MIC IN(IN 1-8)
Connector: XLR-3-31(1:GND, 2:HOT, 3:COLD), BALANCED
Input impedance: 2.4k ohms
Nominal input level:
- GAIN:MAX: -68dBu (0.0003Vrms)
- GAIN:MIN: -12dBu (0.195Vrms)
Maximum input level: +8dBu (1.947Vrms)
Gain: 56dB
INST IN (IN 9-10)
Connector: 6.3mm(1/4") TS-jack(T:HOT, S:GND), UNBALANCED
(When set to "INST" at LINE/INST switch)
Input impedance: 1M ohms or more
Nominal input level:
- GAIN:MAX: -57dBV (0.0014Vrms)
- GAIN:MIN: -12dBV (0.251Vrms)
Maximum input level: +8dBV (0.2512Vrms)
Gain: 45dB
LINE IN (IN 9-10)
Connector: 6.3mm(1/4") TRS-jack(T:HOT, R:COLD, S:GND), BALANCED (When set to "LINE" at LINE/INST switch)
Input impedance: 10k ohms
Nominal input level:
- GAIN:MAX: -41dBu (0.0069Vrms)
- GAIN:MIN: +4dBu (1.228Vrms)
Maximum input level: +24dBu (12.182Vrms)
Gain: 45dB
LINE IN (IN 11-16)
Connector: 6.3mm(1/4") TS-jack(T:HOT, S:GND), UNBALANCED
(When set to "-10dBV" at LEVEL switch)
Input impedance: 10k ohms or more
Nominal input level: -10dBV (0.3162Vrms)
Maximum input level: +10dBV (3.162Vrms)
LINE IN (IN 11-16)
Connector: 6.3mm(1/4") TRS-jack(T:HOT, R:COLD, S:GND), BALANCED (When set to "+4dBu" at LEVEL switch)
Input impedance: 10k ohms
Nominal input level: +4dBu (1.228Vrms)
Maximum input level: +24dBu (12.182Vrms)
Analog audio outputs:
LINE OUT (LINE OUT 1-8)
Connector: 6.3mm(1/4") TRS-jack(T:HOT, R:COLD, S:GND), BALANCED
Output impedance: 100ohms
Nominal output level: +4dBu (1.228Vrms)
Maximum output level: +24dBu (12.177Vrms)
PHONES
Connector: 6.3mm(1/4") stereo phone jack
Maximum output level: 70mW+70mW or more (THD+N 0.1% or less, 32ohms loaded)
MIDI IN / OUT
Connector: Din 5-pin
Format: Standard MIDI format
USB
Connector: USB B type 4-pin
Format: USB2.0 HIGH SPEED mass storage class
Power: Dedicated AC adapter (GPE248-120200-Z, included)
Power consumption: 12W
Dimensions (W x H x D): 445mm x 59mm x 219mm
/ 52" x 2.32" x 8.62"
Weight: 2.8kg / 6.11lb
Operating temperature: 5 to 35 degrees C
Accessories: Rack mount adapter, USB cable, User's manual, warranty card, dedicated AC adapter (GPE248-120200-Z)
Audio performance
Frequency response:
LINE OUT(BALANCED)
• 44.1k/48k: Hz20Hz to 20kHz, +/-0.3dB(JEITA)
• 88.2k/96k: Hz20Hz to 40kHz, +/-0.3dB(JEITA)
THD: 0.008% or less
S/N ratio: 100dB or more
Crosstalk: 100dB or more
EIN: -125dBu or less
COMPUTER SYSTEM REQUIREMENTS:
Windows
OS: Windows 7(32-bit SP1, 64-bit SP1), Windows 8.0(32-bit, 64-bit), Windows 8.1(32-bit, 64-bit)
Compatible computers: Windows-compatible computer with a USB 2.0 port
CPU type/speed: Dual core/2 GHz or faster
Memory: 2GB or more
DRIVER: ASIO2.0, WDM(MME)
Macintosh
OS: OS X Mountain Lion(10.8), OS X Mavericks(10.9)
Compatible computers: Apple Macintosh computer with a USB 2.0 port
CPU type/speed: Dual core/2 GHz or faster
Memory: 2GB or more
DRIVER: Core Audio, Core MIDI
iOS
OS: iOS 7
The TASCAM US-16x08 captures 16 mic and line inputs to your computer with clear sound quality and advanced features to manage big sessions. Eight Ultra-HDDA microphone preamps deliver the cleanest and quietest operation in their class while delivering up to 56dB of gain. An additional eight line inputs are provided, two of them switchable to instrument level for direct guitar or bass recording. Eight balanced line outputs are also available, two with a level control on the front panel for monitoring.
Built into the US-16x08 is a DSP Mixer for low-latency digital mixing. Each channel has four-band EQ and compression for polished-sounding monitor mixes. In addition to interface mode, the US-16x08 can be used stand alone as a standalone mic preamp. Mac and Windows drivers are provided, as well as USB Class Compliant 2.0 drivers for tablets like Apple's iPad. MIDI input and output are also available on the rear panel.
Whether using the ergonomically-designed angled desktop stand or mounting with the included rack ears, the US-16x08 includes analog I/O for almost any music recording application.
Ultra-HDDA Mic Preamps for Clear Audio Quality from All of Your Mics
TASCAM's own Ultra-HDDA mic preamps, with a gain range of 56dB, are ideal for any type of mic dynamic, condenser, or ribbon. With preamp performance well beyond any interfaces in their price range, the Ultra-HDDA preamps on the US-16x08 makes your tracks sound like a record.
TASCAM's Ultra-HDDA (High Definition Discrete Architecture) mic preamp design achieves an incredible EIN rating of -125 dBu, meaning their noise level is practically below the range of hearing. Other impressive specs include a signal-to-noise ratio of 100 dB, out-specing anything in its price range.
The Ultra-HDDA mic preamps and line inputs offer 20dB of headroom for distortion-free recordings of percussive, high SPL instruments like drum tracks.
16 analog inputs to record a full drumset, instruments, and vocals at the same time
Eight XLR mic inputs and eight TRS inputs can be used simultaneously for 16-track live recordings. Capture every detail of live performances or rehearsals for later mixdown.
The eight XLR mic inputs have switchable +48V phantom power to use up to 8 condenser mics at the same time. The two front panel TRS line inputs are switchable between instrument level and line level input with adjustable gain. An additional six TRS line ins on the rear of the unit are switchable between -10dB and +4dB. All of the jacks support balanced or unbalanced 1/4" signals.
Advanced Digital Processing Includes an Advanced DSP Mixer and All-New USB Driver
Digital processing features like the DSP Monitor Mixer and advanced USB drivers make sessions with the US-16x08 comfortable for the musicians and engineer. The DSP Mixer includes processing for a polished-sounding headphone mix without latency delay from your DAW software, fueled by a Blackfin DSP processor. And new drivers, re-written from the ground up, provide beter compatibility and performance on Mac, Windows and iPad recording systems.
High Resolution Recording - Up to 96kHz/24-bit
The converters and electronics on the US-16x08 allow you to record at audio resolutions up to 96kHz/24-bit for detailed acoustic productions. No matter what your session's sample rate is set for, the high-quality analog and digital design make your recordings sound their best.
Class-Compliant Drivers for use with iPad and Other Tablets
The US-16x08 is built with class-compliant drivers built into the units. Not only does this mean that they can be used with many computers without first installing a driver, they also open the possibilities of with tablets such as Apple's iPad.
Rackmount Ears and Hex Keys Included
You can either use the rack ears for rackmount installations.
FEATURES AT A GLANCE
• Ultra-HDDA (High Definition Discrete Architecture) mic preamps with −125dBu EIN
• Eight Ultra-HDDA mic pres with XLR connectors, eight TRS inputs
• Standalone mode for use as an independent mic preamp
• Up to 96kHz/24-bit recording
• Support for Windows and Macintosh
• USB 2.0 computer connection
• Connect with iPads and other iOS devices via Class Compliant drivers
• +48V phantom power available for all microphone inputs
• High-impedance inputs available
• 56 dB of preamp gain, ideal for dynamic or ribbon microphones
• Tough metal casing for durability
• Angled design provides excellent usability on a desktop
• Eight TRS outputs
• Standard TRS headphones output jack with 70mW/ch output power
• Separate controls for line and headphones output volumes
• MIDI input and output
• Low-latency monitoring via on-board DSP mixer
• DSP mixer with 4-band EQ and compression on each input channel
• Digital Patch bay allows outputs to be assigned freely
• Scenes can store DSP mixer settings (up to 10 scenes can be stored and named)
• USB class compliant 2.0 support
• Confirmed operation with major DAW software (SONAR, ProTools, Cubase, Live, Studio One, Garage Band)
• RoHS certified
• Dedicated AC adapter included
US-16X08 SPECIFICATIONS
Sampling frequency: 44.1k/48k/88.2k/96kHz
Quantization bit rate: 16/24bit
Analog audio inputs:
MIC IN(IN 1-8)
Connector: XLR-3-31(1:GND, 2:HOT, 3:COLD), BALANCED
Input impedance: 2.4k ohms
Nominal input level:
- GAIN:MAX: -68dBu (0.0003Vrms)
- GAIN:MIN: -12dBu (0.195Vrms)
Maximum input level: +8dBu (1.947Vrms)
Gain: 56dB
INST IN (IN 9-10)
Connector: 6.3mm(1/4") TS-jack(T:HOT, S:GND), UNBALANCED
(When set to "INST" at LINE/INST switch)
Input impedance: 1M ohms or more
Nominal input level:
- GAIN:MAX: -57dBV (0.0014Vrms)
- GAIN:MIN: -12dBV (0.251Vrms)
Maximum input level: +8dBV (0.2512Vrms)
Gain: 45dB
LINE IN (IN 9-10)
Connector: 6.3mm(1/4") TRS-jack(T:HOT, R:COLD, S:GND), BALANCED (When set to "LINE" at LINE/INST switch)
Input impedance: 10k ohms
Nominal input level:
- GAIN:MAX: -41dBu (0.0069Vrms)
- GAIN:MIN: +4dBu (1.228Vrms)
Maximum input level: +24dBu (12.182Vrms)
Gain: 45dB
LINE IN (IN 11-16)
Connector: 6.3mm(1/4") TS-jack(T:HOT, S:GND), UNBALANCED
(When set to "-10dBV" at LEVEL switch)
Input impedance: 10k ohms or more
Nominal input level: -10dBV (0.3162Vrms)
Maximum input level: +10dBV (3.162Vrms)
LINE IN (IN 11-16)
Connector: 6.3mm(1/4") TRS-jack(T:HOT, R:COLD, S:GND), BALANCED (When set to "+4dBu" at LEVEL switch)
Input impedance: 10k ohms
Nominal input level: +4dBu (1.228Vrms)
Maximum input level: +24dBu (12.182Vrms)
Analog audio outputs:
LINE OUT (LINE OUT 1-8)
Connector: 6.3mm(1/4") TRS-jack(T:HOT, R:COLD, S:GND), BALANCED
Output impedance: 100ohms
Nominal output level: +4dBu (1.228Vrms)
Maximum output level: +24dBu (12.177Vrms)
PHONES
Connector: 6.3mm(1/4") stereo phone jack
Maximum output level: 70mW+70mW or more (THD+N 0.1% or less, 32ohms loaded)
MIDI IN / OUT
Connector: Din 5-pin
Format: Standard MIDI format
USB
Connector: USB B type 4-pin
Format: USB2.0 HIGH SPEED mass storage class
Power: Dedicated AC adapter (GPE248-120200-Z, included)
Power consumption: 12W
Dimensions (W x H x D): 445mm x 59mm x 219mm
/ 52" x 2.32" x 8.62"
Weight: 2.8kg / 6.11lb
Operating temperature: 5 to 35 degrees C
Accessories: Rack mount adapter, USB cable, User's manual, warranty card, dedicated AC adapter (GPE248-120200-Z)
Audio performance
Frequency response:
LINE OUT(BALANCED)
• 44.1k/48k: Hz20Hz to 20kHz, +/-0.3dB(JEITA)
• 88.2k/96k: Hz20Hz to 40kHz, +/-0.3dB(JEITA)
THD: 0.008% or less
S/N ratio: 100dB or more
Crosstalk: 100dB or more
EIN: -125dBu or less
COMPUTER SYSTEM REQUIREMENTS:
Windows
OS: Windows 7(32-bit SP1, 64-bit SP1), Windows 8.0(32-bit, 64-bit), Windows 8.1(32-bit, 64-bit)
Compatible computers: Windows-compatible computer with a USB 2.0 port
CPU type/speed: Dual core/2 GHz or faster
Memory: 2GB or more
DRIVER: ASIO2.0, WDM(MME)
Macintosh
OS: OS X Mountain Lion(10.8), OS X Mavericks(10.9)
Compatible computers: Apple Macintosh computer with a USB 2.0 port
CPU type/speed: Dual core/2 GHz or faster
Memory: 2GB or more
DRIVER: Core Audio, Core MIDI
iOS
OS: iOS 7
Q & A
There are currently no questions for this product.
Reviews
18.219.22.169
claudebot
Works perfectly 1 of 1 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Dartmouth, Nova Scotia
It's my first audio interface so I do not have much to compare with. That said, this works perfectly for what I need. I make use the non-amplified channels (9 to 16) by plugging in my Roland TD-30 giving me near full control of each piece of my kit. I have the remaining 8 channels for other inputs. Great price for 16 channels. I've never had any problems and have been using it regularly for over a year.
Posted by Joel on Apr 23, 2022
My 3rd and Final Review 3 of 3 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Burlington, Ontario
I want to love this interface because it sounds great and has the exact features I value, however I've experienced intermittent stability issues. Now I've got it figured out, as some others have as well. DO NOT plug this unit into a usb 3.0 port! The manual says you can but it will operate like a 2.0 port. Not the case! Doing so has caused squealing sounds and lock ups. Fortunately, I've got it working well enough again by always using the same 2.0 port, reloading the software, and only using it with my DAW application, nothing else. I used to be able to run my Groove player through it without lock ups, but no longer. I think the next update might correct that.
Posted by K. Luan on Jun 18, 2021
Problem Has Returned 0 of 0 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Burlington, Ontario
Earlier I wrote a good review which only mentioned an intermettent problem regarding a high end squeal, which somehow was resolved when update 3.0 was released. 4.0 was fine too, until the last windows update a few weeks back. Now the unit squeals and locks up regularly and nothing seems to resolve the problem, so I guess I'm waiting for another Tascam update and hoping that the problem is fixed.
Posted by K. Luan on Mar 30, 2021
Love this interface! 2 of 4 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Kingston, Ontario
Low latency, quiet operation, rugged build quality, easy setup. Class compliant means it works without installing any drivers which is what I did and I had it working on my Mac in literally minutes. I didn’t install ANY of the software that came with it and I love that because I don’t have to worry about Tascam stopping making it and thus this thing becoming a doorstop. My only complaint might be that the gain knobs - they are a little tricky to make small fine adjustments, but once you get it they stay in place. Also, with a hot condenser you can sometimes still hear signal (on that channel only of course) with gain all the way down. Not a huge problem though. I’m running 3 separate stereo monitor mixes AND chaining another 8 chan. interface into the inputs on the back to get a full 16 channels which is great value for this price point! Absolutely love it.
Posted by Brad M. on Oct 17, 2020
ONE AMAZING INTERFACE 2 of 2 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store North York (Steeles), Ontario
I got this unit 2 years ago, I was working with windows and never gave me any problem. The quality is amazing, the price was right, the latency on windows 10 is super low, I'm working on Mac Right know and I do not have any problem, I'm using High Sierra and do not have any issues, I think that Tascam hit it hard on this Unit...
Posted by Jose on Oct 5, 2020
Unsupported by TASCAM 1 of 3 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Ottawa, Ontario
Do not buy if you have a Mac running Catalina, it will not work and TASCAM is not supporting drivers for it anymore so it’s basically useless if you upgrade your OS (it will detect and install fine, but you will get no sound input/output or MIDI)
I had to downgrade to Mojave and it works fine but now I can no longer update my Mac and use this device. If it would work in Catalina, I would give it 5 stars otherwise
Posted by Ken Walsh on Aug 6, 2020
Horrible Experience 1 of 2 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I've tried it
Closest Store Cambridge, Ontario
I had high hopes for this, and all started well; install, setup etc. Did some test tracking (Reaper). About 2 weeks in, all hell broke loose. A high pitched oscillating whirl started emanating from my computer (laptop, Win 10). It didn’t end up on any tracks, but I didn’t have all my drum mics in yet (on order) and was worried about condensers picking it up. That began the first trouble shoot. Then, for no apparent reason, I got signal in my system (using the mics I have) with the gain input controls on the Tascam OFF, like at ZERO. It showed up in Reaper, which I could actually record, in Skype, and other system applications. That began the second trouble shoot (the first still un-resolved). I reproduced this issue on another laptop to rule out the laptop itself. Updating firmware was a bust as it wouldn’t let me, stating that it’s already up to date. I returned it as I’m not interested in the endless trouble shooting of this nonsense, to no avail. It’s just a creative downer. I exchanged the Tascam for the Focusrite 18i20. Totally worth the extra $400.
Too bad zero isn’t a rating option.
Posted by Dave on May 1, 2020
Very Good for the Money 1 of 1 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Hamilton, Ontario
Sound quality is great. For example, clear cymbal crashes are easier to record than with my old M-Audio 10/10. The physical casing and controls are very sturdy. The EQ and track compressors come in very handy, but the digital control knobs are very unwieldy to use and aren't responsive enough. This is my main complaint. Also, I have sometimes encountered a high end squeal during play back, though it never shows up on recorded tracks. It's not due to clipping and I have pretty much eliminated the problem through trial and error adjustments, but I'm still not sure what was causing it. I like the fact that Tascam doesn't bundle this interface with a pointless entry level DAW and thereby keep the price down. I use it with both Adobe Audition 3.0 and Reaper DAWS and they are readily compatible.
Posted by K. Luan on Jan 29, 2019
Great interface 0 of 0 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Toronto (Bloor St.), Ontario
What can I say, great interface for the money. Great sound, no fuss using it. Highly recommend for the quality and cost.
Posted by Jay on May 1, 2018
4 1 of 1 customers found this review helpful
Features
Quality
Value
Overall
Product Experience I own it
Closest Store Toronto (Bloor St.), Ontario
This is a great interface. Sound quality is really good and is just perfect for the money! Tascam is still making great durable products without breaking the bank.
Posted by Jay on May 1, 2018
Protect your investment with the Long & McQuade Performance Warranty
A warranty can be a very important factor when making a buying decision. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. With an important purchase such as a musical
instrument or piece of studio gear, however, many people want to have the peace of mind in knowing that their investment will be protected should the product no longer be performing at 100%.
Because of this, Long & McQuade provides our customers with a FREE one-year Performance Warranty on most of our products. The Long & McQuade Performance Warranty supplements the manufacturer’s warranty to ensure that our customers receive complete “no hassle” warranty coverage within their first year.
How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties?
- Performance Guarantee: Normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. Band and Orchestral Performance Warranty does not include replacing pads or cleaning for woodwind instruments, unless deemed necessary by our repair staff. Ultrasonic cleaning for brass instruments will be provided if deemed necessary by our repair staff, but is not routinely offered under the Performance Warranty.
- Product Replacement: If your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
- No Lemon Policy: Your product will be replaced should the same problem occur multiple times.
- Convenient: Easy drop off and pick up of the product at any Long & McQuade location.
- Guitar Setup: Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
- Loaners Available: A loaner product may be given while the product is being repaired.
- Power Surge Protection: Your product is covered even if damaged from a power surge.
- Accessory Coverage: Any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
- Commercial Use Coverage: Music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.
Long & McQuade reserves the right to restrict the purchase of additional years of Performance Warranty. Used products come with a 3-month Long & McQuade Performance Warranty. Some products (i.e. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. Consumables (i.e. strings, reeds, drum sticks, batteries, tubes, cross faders) are excluded as they are designed to be replaced. Cosmetic Damage, Accidental Damage, or problems caused by Humidity or Temperature Issues are not covered. Speakers damaged by overpowering are generally not covered. Our coverage does not provide compensation for loss of use. As of June 2018 the Performance Warranty is no longer transferable. The warranty is only valid in Canada.
Purchasing additional years of coverage
Some manufacturers provide warranties for longer than 1 year; however, these are usually limited warranties that do not provide the same coverage as the Long & McQuade Performance Warranty. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty.
If you are interested in receiving this coverage for longer than one year, you have the option of purchasing additional years of the Performance Warranty. The pricing is as follows:
- NEW products: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
- USED products: 4% of the current new selling price to increase the warranty from 3 months to 1 year. 4% for each additional year.
- GUITARS: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year. $45 maximum. An additional free setup is not included with additional purchased years of Performance Warranty.
- BAND and ORCHESTRAL instruments: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
Great Additions
Reserve in Store
| Product | SKU | Qty |
|---|---|---|
| 16x8 Channel USB Audio Interface / Mic Preamp | 437150 |
