In addition to the benefits of the Performance Warranty,
we offer one complimentary setup with the purchase of a new or used guitar,
to be redeemed at any Long & McQuade location within the initial free-warranty period
(1-year on new, 90-days on used).
This Includes:
Restring (Strings not included).
Tighten and lubricate all hardware.
Clean and test electronics.
Replace battery if needed (Battery not included).
Adjust or rehang loose wiring.
Clean and condition the fingerboard.
Fret polish to remove minor scratches, pits and corrosion.
Cleaning of the entire instrument.
Adjust truss-rod to correct neck relief.
Adjust saddle radius to match fingerboard.
Adjust action at bridge.
File nut slots for proper string movement.
Adjust intonation.
Adjust tremolo bridge setting to player's preference.
Add/remove trem-springs as needed (Parts not included).
Buying a new instrument is an exciting event
and we want to ensure that every instrument we sell comes exactly how the manufacturer intended
it to be. That is why Long & McQuade performs a quality control check for every stringed, brass,
and woodwind instrument over $99 ordered online at Long-McQuade.com.
Our team of experienced staff will unbox your instrument and perform a detailed
inspection to ensure it leaves our warehouse looking and playing great with our QC card signed
and dated for your peace of mind.
We work hard to source the best instruments from around the world from the finest brands.
It is important to us that you are completely satisfied with your new instrument purchase from
day one onwards.
Unlike our free set-up, which is
included within the first year of purchase, this process is done to have the instrument set to the
factory specs rather than to each player's feel or preferences.
We look after the following:
Inspect finish and hardware.
Check electronics to make sure everything is in working order. Check batteries on active pickups.
Inspect strings.
Inspect frets and fretboard.
Check truss rod. Adjust for bow and relief.
Tune instrument to manufacturer’s specified tuning.
Check/set action height.
Stretch strings and re-tune instrument and ensure machine heads are working well.
For almost 20 years, the Epiphone Performer PR-5E acoustic-electric guitar has taken the stage with countless musicians. Designed by Epiphone in 1990, its distinctive body shape was patterned after Epiphone's classic 335 guitars such as the Sheraton and Casino. But instead of a double-cutaway, it features a unique, single "Florentine" or sharp cutaway. The result is a large lower bout providing excellent lows and solid mid-range with easy access to the upper frets on the neck. The premium select spruce top uses a hand-scalloped, proprietary X-bracing pattern. Combined with the slightly arched mahogany back and mahogany sides, the PR-5E provides a sweet tone that projects well even when unplugged. Its Mahogany neck with SlimTaper profile, makes the PR-5E very easy and comfortable to play without fatigue. Legendary Grover machine heads for tuning accuracy and stability with premium gold hardware and split-diamond, pearloid fingerboard inlays make the PR-5E an extraordinary value.
The PR-5E comes with with a Fishman Presys+ pickup system. The compact and sophisticated Presys+ offers Volume, Bass, Mid, Treble and Brilliance controls, a Phase switch, Notch filter, and a built-in tuner with LED display. The Presys+ system also includes a pre-wired Fishman Sonicore pickup for solder-free, plug and play installation, a low battery indicator, low profile control knobs and a unique pivot design for easy access to the battery compartment.
A battery is not included. To power your pickup, you will need a 9-volt battery.
Epiphone PR-5E 1 of 1 customers found this review helpful
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Closest Store Winnipeg (Pembina), Manitoba
This guitar is one of the nicest ones you'll find in this price range. Great sound unplugged and superb tone when plugged in. Well built, good overall quality, perfect fit and finish, great looks. The slim body is perfect in reducing arm fatigue if you're playing for a long time. Easily stands toe to toe with more expensive guitars. The Fishman electronics easily beats what all the competitors use. If you don't have $1000 to spend... this is the guitar that will perform and sound like one in that price class. Full 5 stars here.
Posted by John on Apr 3, 2023
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Fun easy guitar to play 4 of 4 customers found this review helpful
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Closest Store Calgary Chinook, Alberta
I rented this guitar for a month and could not put it down. It is very comfortable to hold and fun to play. I have been playing guitar for 50 plus years and have played and owned many guitars but this particular one is a stand out for me. It is a great blend of both an acoustic and electric guitar with a slim profile jumbo shaped body which is easy to play while sitting. This guitar can be played for hours without fatigue to your arm or fingers. It sounds great unplugged or amplified and works well with my looper. The neck is slim and fast. It is very easy to bend notes and challenges one's creativity. Note: this guitar has a laminated top and body, so it will not have the tone or sustain of a solid wood guitar. This one is just fun to play and the sound is good. I highly recommend trying one to see if it works for you!
Posted by John on Apr 16, 2021
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Upgraded 0 of 0 customers found this review helpful
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Closest Store Winnipeg (Pembina), Manitoba
Love this guitar. Would recommend to anyone looking for an acoustic.
Posted by Bruce on Jan 26, 2021
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Awesomeness!!! 2 of 2 customers found this review helpful
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Closest Store Edmonton Highlands, Alberta
I bought this guitar this past summer, I love everything about it worth the money
Posted by Kevin on Oct 7, 2020
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Great Guitar 0 of 1 customers found this review helpful
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Closest Store Hamilton, Ontario
Sound and feels great! Great acoustic guitar.
Posted by Brandon Walker on Apr 18, 2020
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Go to Guitar 0 of 1 customers found this review helpful
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Closest Store Dartmouth, Nova Scotia
Posted by anonymous on Feb 14, 2017
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Epiphone PR 5-E 2 of 2 customers found this review helpful
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Product Experience I own it
Closest Store Langley, British Columbia
I got this guitar for Christmas, and I love it. I have found it very comfortable to play, and great for fingerpicking. I love the shape of it, the thinner body allows for me to reach my arm over the back comfortably, and I love the Florentine cutaway, very practical and eye-catching. The neck is also very comfortable, comfortable enough for quick sliding up and down the neck. I usually play unplugged, And it sounds great, but when i plug it into my Fender Acoustasonic it sounds really good too. All in all, a really great guitar, I would recommend it to anyone who's looking for a new guitar. It doesn't come with a case or a gig bag though, so I'd suggest getting a hard case before you get the guitar, mine fits in a Yorkville Sound archtop case quite comfortably.
Posted by Logan on Feb 9, 2017
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Great Guitar 1 of 1 customers found this review helpful
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Closest Store Port Coquitlam, British Columbia
What a great guitar. This is my 3rd Epiphone and they keep getting better! The quality is awesome! Unplugged or plugged it is sounds like a guitar that is twice the price. Action was slick and over all is easy to play. I highly recommend the PR-5E for anyone looking for a great guitar at a very reasonable price! The staff, Gerard and James at the Port Coquitlam L & M were great to deal with and can't do enough for you!
Posted by Happy Guy on Aug 29, 2016
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Awesome guitar 4 of 6 customers found this review helpful
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Closest Store Calgary Chinook, Alberta
I bought this guitar two years ago, perphaps. I still own this until today, I love this guitar, and I have the sunburst finish. I've tried it plugged and it sounds great. I wanna try it with a mic and maybe I'll have the same great result. I really like how the action is low, so it'd be easier if I do any solos. The built in tuner makes it easier for me to tune it and this guitar is light. I recommend this to anybody and this is a great guitar. No regrets for having this guitar and I'm quiet pleased.
Posted by anonymous on Jun 15, 2014
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Pretty awesome guitar! 2 of 2 customers found this review helpful
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Closest Store Calgary Chinook, Alberta
I bought this less than 2 years ago and I have the vintage sunburst finish. The appearance looks nice and it sounds really great. I sometimes do some solos and it didn't give me any problems. When this guitar plugged it sounds way better and livelier. I'm not disappointed at all and the sounds gets better as time passes. Overall, this guitar is awesome.
Posted by anonymous on Jun 1, 2014
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Great guitar 2 of 2 customers found this review helpful
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Closest Store Moncton, New Brunswick
This guitar is a beauty. I have the sunburst one and it looks amazing. It has great curves and a killer cutaway! The only problem I've had is with the input jack. My strap moves the jack and causes it to become out of place and loose. However the store fixed that for me. The pickup itself is just ok and the tuner is not great.
Posted by anonymous on Jun 9, 2013
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Very nice for what it is. 2 of 2 customers found this review helpful
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Product Experience I own it
Closest Store Toronto (Bloor St.), Ontario
I'm an intermediate player and bought one of these about 10 months ago. It's a fine guitar but sometimes I wonder if I should have purchased a different one.
In terms of looks it is gorgeous. I got the one with the sunburst finish and it looks amazing with the gold tuning pegs.
But I'm always frustrated that the fretts extend a little beyond the neck around fretts 11-14 and scratches my fingers a bit. I'm sure they can be filed down, but in the same sense, for a new guitar it shouldn't have that problem.
I do love the slightly slimmer body. As a result the volume is a tad lower when played accoustically which is perfect because I live in an apartment.
I haven't really experimented with it plugged in but when I have, it sounded great.
The built in tuner is awesome. Very easy to read.
Posted by anonymous on May 13, 2013
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Amazing guitar! 0 of 0 customers found this review helpful
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Closest Store Oshawa, Ontario
I've been playing my PR5 for over a year now and it sounds better as it continues to mellow. It sounds great plugged in and just as an acoustic. Great for finger picking and jazz.....
Posted by Rick on Mar 24, 2013
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N/A 0 of 1 customers found this review helpful
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Closest Store Moncton, New Brunswick
Posted by anonymous on Nov 8, 2012
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N/A 0 of 2 customers found this review helpful
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Closest Store Moncton, New Brunswick
Posted by anonymous on Mar 21, 2012
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Protect your investment with the Long & McQuade Performance Warranty
A warranty can be a very important factor when making a buying decision. Because repairs can be very expensive in terms of parts and labour costs, manufacturers usually only provide one year limited warranties that generally only cover items that malfunction due to a manufacturer’s defect. With an important purchase such as a musical
instrument or piece of studio gear, however, many people want to have the peace of mind in knowing that their investment will be protected should the product no longer be performing at 100%.
Because of this, Long & McQuade provides our customers with a FREE one-year Performance Warranty on most of our products. The Long & McQuade Performance Warranty supplements the manufacturer’s warranty to ensure that our customers receive complete “no hassle” warranty coverage within their first year.
How does the Long & McQuade Performance Warranty differ from most manufacturers' warranties?
Performance Guarantee: Normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. Band and Orchestral Performance Warranty does not include replacing pads or cleaning for woodwind instruments, unless deemed necessary by our repair staff. Ultrasonic cleaning for brass instruments will be provided if deemed necessary by our repair staff, but is not routinely offered under the Performance Warranty.
Product Replacement: If your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
No Lemon Policy: Your product will be replaced should the same problem occur multiple times.
Convenient: Easy drop off and pick up of the product at any Long & McQuade location.
Guitar Setup: Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
Loaners Available: A loaner product may be given while the product is being repaired.
Power Surge Protection: Your product is covered even if damaged from a power surge.
Accessory Coverage: Any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
Commercial Use Coverage: Music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.
Long & McQuade reserves the right to restrict the purchase of additional years of Performance Warranty. Used products come with a 3-month Long & McQuade Performance Warranty. Some products (i.e. computers, software, cymbals and other items) are covered only by the manufacturer‘s warranty. Consumables (i.e. strings, reeds, drum sticks, batteries, tubes, cross faders) are excluded as they are designed to be replaced. Cosmetic Damage, Accidental Damage, or problems caused by Humidity or Temperature Issues are not covered. Speakers damaged by overpowering are generally not covered. Our coverage does not provide compensation for loss of use. As of June 2018 the Performance Warranty is no longer transferable. The warranty is only valid in Canada.
Purchasing additional years of coverage
Some manufacturers provide warranties for longer than 1 year; however, these are usually limited warranties that do not provide the same coverage as the Long & McQuade Performance Warranty. Customers interested in more complete and convenient (but not necessarily longer) coverage are still able to purchase additional years of the Performance Warranty.
If you are interested in receiving this coverage for longer than one year, you have the option of purchasing additional years of the Performance Warranty. The pricing is as follows:
NEW products: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
USED products: 4% of the current new selling price to increase the warranty from 3 months to 1 year. 4% for each additional year.
GUITARS: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year. $45 maximum. An additional free setup is not included with additional purchased years of Performance Warranty.
BAND and ORCHESTRAL instruments: 4% of the current new selling price to double the warranty from 1 year to 2 years. 4% for each additional year.
Great Additions
We are not able to get online delivery information from our supplier.
When ordered you will be contacted with an expected delivery date.
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What is the Long & McQuade Advantage?
Long & McQuade is a family-owned Canadian business that has been servicing the Canadian music industry for over 60 years. Our experienced team of experts offers the highest level of before- and after-sale service. Our policies and services are designed to provide you with the ideal shopping experience.
Performance Guarantee - normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage. 100% Parts and Labour Coverage.
Product Replacement - if your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
No Lemon Policy - your product will be replaced should the same problem occur multiple times.
Convenient - easy drop off and pick up of the product at any Long & McQuade location.
Guitar Setup - Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
Loaners Available - a loaner product may be given while the product is being repaired.
Power Surge Protection - your product is covered even if damaged from a power surge.
Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.