Careers: Apply

Job Description

• Collection of accounts receivable, outstanding rentals, and bad debts
• Credit approvals for term and balance forward accounts
• Credit approvals for consumer and commercial account rentals
• Assist customers inquiring about their accounts and rents
• Locate new contact information for credit customers
• Perform sundry account maintenance
• Registration of accounts through Personal Property Registry
• Work with Equifax reports and their reporting criteria
• Work with Small Claims Courts system
• Provide regular status reports to the Store Manager
• Provide monthly status reports to the Account Services Regional Manager

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent interpersonal, communication and negotiation skills
• Ability to provide a high level of customer service, both in-store and over the phone
• Thorough organizational skills
• Ability to take initiative and work independently
• Ability to lift and carry large boxes
• Ability to take ownership of tasks and follow them through to resolution
• Basic knowledge of Microsoft Office (Excel, Word, Outlook)
• Experience with consumer credit and collections an asset

Job Description

• Provide quality and timely repairs and maintenance to primarily brass musical instruments specifically for our rental fleet
• Inspect musical instruments to determine the requirement for repair
• Repair or replace defective or worn out parts and components using hand, power or specially designed tools
• Maintain accurate and detailed computer records of all active repairs
• Maintain a clean and organized workplace

Job Requirements

• Previous experience and training in the repair of musical instruments is an asset*
• Completion of college or other courses relevant to musical instruments repair is an asset*
• Ability to play both slide and valve brass instruments is required
• Secondary School education is required
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

* Candidates lacking in formal training or previous experience will be considered for the Apprenticeship Program

Job Description

• Provide quality and timely repairs and maintenance to primarily brass musical instruments specifically for our rental fleet
• Inspect musical instruments to determine the requirement for repair
• Repair or replace defective or worn out parts and components using hand, power or specially designed tools
• Maintain accurate and detailed computer records of all active repairs
• Maintain a clean and organized workplace

Job Requirements

• Must have at least three years of previous experience and training in the repair of musical instruments or gear
• Completion of college or other courses relevant to musical instruments repair
• Secondary School education is required
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Job Description

• Provide quality and timely repairs and maintenance to electronic products
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of electronics
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Job Description

• Provide quality and timely repairs and maintenance to musical instruments or gear that was purchased from Long & McQuade
• Provide quality and timely repairs and maintenance to musical instruments or gear from our store demo stock and rental inventory
• Use our common sense approach with customers to troubleshoot and solve problems
• Answer telephone calls and follow up with customers in a timely and professional manner
• Maintain accurate and detailed computer records of all active repairs
• Follow up on parts orders with suppliers
• Assist co-workers in tracking repair related shipments to and from the store
• Maintain a clean and organized workplace

Job Requirements

• Must have previous experience and training in the repair of musical instruments or gear
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Job Description

• Provide quality and timely repairs and maintenance to primarily orchestral stringed instruments  (violins, violas, cellos, and basses) specifically for our rental fleet.
• Inspect musical instruments to determine the requirement for repair.
• Perform services ranging from basic set-ups (restring, bridge/soundpost/peg replacement, etc) to more complex repairs (neck resetting, crack repair, etc) and minor bow work (rehairs, tip face and grip work). 
• Maintain accurate and detailed computer records of all active repairs
• Maintain a clean and organized workplace

Job Requirements

• Completion of college or other courses relevant to musical instruments repair recommended
• Secondary School education is required
• Proven strong work ethic and commitment
• Ability to take initiative and work independently
• Positive attitude and steady composure
• Good organizational skills and attention to detail

Long & McQuade is Canada's largest and fastest growing musical instrument retailer with over 
75 stores stretching from Victoria, BC to St. John's, Newfoundland. Founded in 1956 and still 
family owned and operated, Long & McQuade has become the preferred destination for both 
professional and amateur musicians alike. Long & McQuade offers: 

• A competitive benefits plan (including medical, dental, prescription drugs, short and long term disability, life insurance and travel insurance) 
• An optional pension plan (with contributions matched by Long & McQuade!) 
• Staff purchase benefits 

Long & McQuade Musical Instruments is currently looking for a full time Musical Instrument 
Woodwind or Woodwind/Brass Repair Technician to join our team. 
  
Job Description 

• Repair primarily woodwind musical instruments for our school rental fleet 
• Inspect musical instruments to determine the requirement for repair 
• Repair or replace defective or worn out parts and components using hand, power or specialty tools 
• Test and adjust repaired musical instruments for proper functioning 

Job Requirements  

• Secondary school education is required 
• Completion of college or other courses relevant to musical instrument repair an asset 
• At least three years of experience as a Musical Instrument Repair Technician 
• Must have ability to perform all aspects of repair on woodwind instruments 

Working conditions: 

• 40 hours a week, Monday through Friday 7:30am to 4pm 

If you’re interested in taking on a new challenge at Canada’s largest musical instrument 
retailer, we encourage you to apply today!
 

Job Description

• Help our customers through the selling and renting of musical instruments and gear
• Define the individual needs of every customer and match those needs with the right combination of our products and services
• Demonstrate recommended products to customers and explain their features and benefits
• Answer telephone calls in a timely and professional manner
• Follow up on product orders with customers and suppliers
• Use our common sense approach with customers to troubleshoot and solve problems
• Maintain in-depth and current knowledge of our products, policies and procedures
• Attend weekly staff meetings and periodic training sessions
• Merchandise store to create an inviting environment for customers to shop
• Participate in store maintenance, warehouse duties, and other related tasks

Job Requirements

• Must be a musician who plays at least one instrument
• Must be able to work weekdays, weeknights and weekends
• Excellent verbal communication skills
• Positive attitude and steady composure
• Proven strong work ethic and commitment
• High levels of energy and enthusiasm
• Ability to lift and carry large boxes
• Ability to excel in a fast-paced environment
• Ability to recommend solutions in a confident and assertive manner
• Good organizational skills and attention to detail
• Previous experience in retail or sales is an asset

Job Description

• Assist in the loading and unloading of delivery trucks
• Pack and unpack goods for shipping and receiving
• Inspect all incoming shipments for condition and verify accuracy against purchase orders
• Distribute received shipments to respective departments within the store
• Process outgoing shipments to suppliers and other Long & McQuade locations
• Work with standard shipping documents and online shipping systems
• Maintain shipping logs and properly file all paperwork
• Keep shipping/receiving area clean and organized and ensure compliance with health and safety standards
• Provide assistance to co-workers in stocking and restocking of merchandise
• Provide assistance to co-workers in general housekeeping and store maintenance

Job Requirements

• Enjoy working in a physically demanding and fast-paced environment
• Strong organizational and time management skills
• Ability to excel in a self-directed work environment
• Ability to lift and carry large boxes
• Ability to problem solve and trouble shoot
• Basic computer literacy and arithmetic skills