Careers:Sales & Rental Associate / Lessons Associate
Title
Sales & Rental Associate / Lessons Associate
Department
Brass, Woodwinds and Orchestral Strings
Hours
Full-time permanent
Availability Required
Weekdays, Weeknights & Weekends
Location
368 Terminal Avenue
Vancouver, BC
Job Description
- Help our customers through the selling and renting of musical instruments and gear
- Define the individual needs of every customer and match those needs with the right combination of our products and services
- Demonstrate recommended products to customers and explain their features and benefits
- Answer telephone calls in a timely and professional manner and relay messages to teachers
- Follow up on product orders with customers and suppliers
- Use our common sense approach with customers to troubleshoot and solve problems
- Maintain in-depth and current knowledge of our products, policies and procedures
- Attend weekly staff meetings and periodic training sessions
- Merchandise store to create an inviting environment for customers to shop
- Participate in store maintenance, warehouse duties, and other related tasks
- Register and schedule students
- Receive lesson payments and assist with the collection of overdue accounts
- Assist the Lessons Coordinator in updating student records
- Assist the Lessons Coordinator with commission report reconciliation
- Assist with recitals
Job Requirements
- Must be a musician who plays at least one instrument
- Must be able to work weekdays, weeknights and weekends
- Excellent verbal communication skills
- Positive attitude and steady composure
- Proven strong work ethic and commitment
- High levels of energy and enthusiasm
- Ability to excel in a fast-paced environment
- Ability to recommend solutions in a confident and assertive manner
- Good organizational skills and attention to detail
- Previous experience in retail or sales is an asset
- Register and schedule students
- Answer phone inquiries and relay messages to teachers
- Receive lesson payments and assist with the collection of overdue accounts
- Assist the Lessons Coordinator in updating student records
- Assist the Lessons Coordinator with commission report reconciliation
- Assist with recitals
Requirements
- Minimum one year of instrumental music studies in school or through private lessons
- Basic knowledge of musical instruments
- Strong customer service skills
- Good communication and phone skills
- Good computer skills
- Basic office and clerical skills
- Minimum one year of instrumental music studies in school or through private lessons
- Knowledge of musical instruments
- Ability to lift and carry large boxes
- Must be able to work weekdays, weeknights and weekends
- Strong customer service skills
- Good communication and phone skills
- Good computer skills
- Basic office and clerical skills
