In Store Stock
Performance Guarantee - normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage.
100% Parts and Labour Coverage
Product Replacement - if your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided.
No Lemon Policy - your product will be replaced should the same problem occur multiple times.
Convenient - easy drop off and pick up of the product at any Long & McQuade location.
Guitar Setup - Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.
Loaners Available - a loaner product may be given while the product is being repaired.
Power Surge Protection - your product is covered even if damaged from a power surge.
Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.
Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.
Web Sales
Phone: 1-855-588-6519
French Phone: 1-450-510-2140
Email: websales@long-mcquade.com
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Store Hours
Sunday 9:00am - 9:00pm (EST)
Monday: 8:00am – 10:00pm (EST)
Tuesday: 8:00am – 10:00pm (EST)
Wednesday: 8:00am – 10:00pm (EST)
Thursday: 8:00am – 10:00pm (EST)
Friday: 8:00am – 10:00pm (EST)
Saturday: 8:00am - 8:00pm (EST)
All Times are Eastern Daylight Time
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Donate to support your closest participating children's hospital or organization.
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Long & McQuade
Performance Assurance
Buying a new instrument is an exciting event and we want to ensure that every instrument we sell comes exactly how the manufacturer intended it to be. That is why Long & McQuade performs a quality control check for every stringed, brass, and woodwind instrument over $99 ordered online at Long-McQuade.com.
Our team of experienced staff will unbox your instrument and perform a detailed inspection to ensure it leaves our warehouse looking and playing great with our QC card signed and dated for your peace of mind.
We work hard to source the best instruments from around the world from the finest brands. It is important to us that you are completely satisfied with your new instrument purchase from day one onwards.
Stringed Instrument Performance Assurance Checklist
Unlike our free set-up, which is included within the first year of purchase, this process is done to have the instrument set to the factory specs rather than to each player's feel or preferences.
We look after the following:
- Inspect finish and hardware.
- Check electronics to make sure everything is in working order. Check batteries on active pickups.
- Inspect strings.
- Inspect frets and fretboard.
- Check truss rod. Adjust for bow and relief.
- Tune instrument to manufacturer’s specified tuning.
- Check/set action height.
- Stretch strings and re-tune instrument and ensure machine heads are working well.
- Check for fret buzz by playing every note.
- Check/set intonation.
- Check/set pickup height.
- Cleaning and professional repacking.
Band and Orchestral Performance Assurance Checklist
We look after the following:
- Proper lubrication of valves and keys.
- Proper pad placement and levelling.
- Proper fit of tuning slides.
- Proper fit of tenon joints.
- Lubricating corks for ease of set up.
- Inspecting the case.
- Safe removal of any shipping corks.
- Ensuring all accessories function properly.
- Inspecting bow hair and test tension.
- Ensuring soundpost and bridge are set correctly.
- Testing tuning pegs.
- Tuning strings to correct pitch.
- Cleaning and professionally repacking.