Exceptional Guitars

Performance Guarantee - normal wear and tear is covered, so your product will be performing as well as the day you purchased it for the entire duration of the coverage.
100% Parts and Labour Coverage

Product Replacement - if your product cannot be fixed or costs too much to fix, we will replace it with the equivalent model for no additional charge. If this is not possible, a full refund will be provided. No Lemon Policy - your product will be replaced should the same problem occur multiple times. Convenient - easy drop off and pick up of the product at any Long & McQuade location. Guitar Setup - Guitars purchased at Long & McQuade come with 1 free setup, to be redeemed within 1 year for new guitars and 90 days for used guitars.

Loaners Available - a loaner product may be given while the product is being repaired. Power Surge Protection - your product is covered even if damaged from a power surge. Accessory Coverage - any peripheral devices or accessories that come with your product (i.e. foot pedal, case) are also covered.

Commercial Use Coverage - music and recording professionals who purchase gear for “heavy-use” commercial purposes will still be covered.