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Return/Refund Policy

Hassle-Free Return Policy

Products may be exchanged or returned for a full refund within 30 days of the purchase/shipping date provided they are in original condition and are complete with all the original accessories and packaging.

Financed products, special orders, and products exchanged or returned after 30 days will be subject to a restocking charge.  Products with missing accessories or packaging, as well as products no longer in original condition, can still be exchanged or returned so long as replacement costs and/or product devaluation are taken into consideration. 

If your purchase included a free shipping allowance, that amount will be deducted from the amount being refunded. Shipping insurance is non-refundable. 

Guide for Returning Product

Web store returns can be made at any of our retail locations across Canada or be sent back directly to our distribution centre.  If you plan on returning your product to a store, please ensure you have your order number available for reference.

To ensure that your return is processed in a timely manner, please review these notes from our Returns Department:

  • Completed and printed Return Form
  • Product(s) is/are in original packaging and in like-new condition
  • All accessories and/or manuals/literature are still included
  • Original shipping carton or alternate box is available to ship (items should always be double boxed)
  • Standard packing tape

If all above notes are completed, you can return your item to:

Web Store Returns
Long & McQuade
722 Rosebank Road
Pickering ON L1W 4B2

Return Exception

Although our return policy covers most of our items, there are some exceptions:

  • Special Orders
  • Computer Software
  • Products with accompanying software that has been registered
  • Print Music (books and sheet music)
  • Harmonicas
  • Earplugs and in-ear monitors